AJM Computer Technology Group, Inc. provides preventive
maintenance service programs to address the needs of businesses that do
not have qualified computer technicians on staff or just need to
supplement their existing staff. Basic equipment maintenance such as data
backup, internal and external component cleaning and software updates is
administered on a scheduled basis. By following a few basic procedures
clients can greatly reduce the risk of data loss or hardware failure,
saving you both time & money in the long run. The following information
represents some of the procedures of a typical preventive maintenance
There are two reasons for data loss; either there was no backup or the
media used failed to successfully capture the data. To reduce the
possibility of data loss we require clients to maintain backups on Tape,
CDRW, DVDR, Jazz or Zip disk. Floppy disks have a high rate of failure
and should not be used to protect vital information. Backups are verified
during each service visit to ensure that critical data is being safely
captured. In the event of a system failure data will be transferred to
another working system while repairs are being made.
Anti Virus Protection
Clients are required to maintain a current version of an anti-virus
software. Systems will be configured to automatically perform virus
definition updates and perform full system virus scans weekly. The
anti-virus software is configured to scan in-coming and out-going emails,
the most common method of virus transfer. Anti-virus settings and
definition files are verified during each service visit to ensure that
data is protected from virus damage. Our product of choice is Symantec's
Internal/External Component Cleaning
Dust is one of the leading causes of hardware failure. All moving
components are thoroughly cleaned and lubricated during service visits.
The case is opened and dust is removed from the motherboard and all
system boards. The CPU fan, power supply fan and any other board fans are
cleaned, lubricated and tested.
All data cables are checked to be sure they are securely seated on system
boards. CD and floppy drives are opened, cleaned and tested for data
transfer. External components such as keyboard, mouse, monitor and
printers are cleaned of dust and debris and all cable connections are
checked. Connections to surge protectors or UPS are checked.
Software Updates/System Optimization
Operating system updates and patches are downloaded and installed to
ensure that your system has the most current version of the OS software.
Internet browser software updates or upgrades are preformed as software
changes become available.
Updated component drivers are installed as they become available or are
required by system changes. Hardware configurations are checked to be
sure that they are operating efficiently and without conflict with other
Drive Defragmentation and scan disk maintenance programs are run to
detect any problems that your hard drive may have. Specialty error
diagnostic software is run on other system components to verify that they
are in good working order. Hard drive file organization is checked and
any misplaced files are moved to their correct data folders. Any
temporary or unneeded files are located and removed.
We perform a needs consultation to review your current setup and then
provide you with a custom maintenance program. Choose from quarterly,
bi-annual or annual service schedules at discounted service rates. As a
participant in one of our preventive maintenance service programs you not
only recieve priority over clients without a maintenance contract, but
you also receive discounts on prepaid service hours. Prepaid service
hours can be used for such items as non-scheduled service calls,
telephone support, general consulting etc..
If you need more
information, or would like a free consultation to discuss your computer
service needs contact AJM Computer Technology Group, Inc. Today!