Managed IT & Ongoing Support
Day-to-day IT management for businesses without full-time IT staff
What This Service Is
Managed IT support means we take responsibility for keeping your technology running smoothly. Instead of calling someone only when things break, we watch your systems regularly, handle routine maintenance, apply updates, answer questions, and catch issues before they turn into emergencies. Think of it as ongoing care, not just crisis response.
Many organizations rely on technology every day but don't want or need a full-time IT employee on staff. You still need someone to keep computers and networks working, support your team when problems come up, make sure backups are running, and plan for equipment replacements before things fail. That's where we come in. You get consistent, reliable support without adding internal headcount.
Who This Is For
This works well for businesses with somewhere between 5 and 50 employees who use computers and technology every day to get work done. If your team relies on email, shared files, and business software, and problems with any of those things slow down your day, you probably need this kind of support.
You're a good fit if you don't have someone on staff who handles IT, or if the person who's been doing it has too many other responsibilities. Most of our clients just need someone reliable they can call when something's not working right.
Problems This Solves
Things break at the worst possible time We monitor your systems regularly and watch for early warning signs. If a hard drive is starting to fail, a backup hasn't run, or something's slowing down, we usually catch it before it becomes an emergency. This reduces downtime and gives you time to plan instead of scrambling to fix a crisis.
You're not sure if you're protected We handle security updates, verify that backups are running correctly, and make sure your systems are actually protected, not just configured once and forgotten. These things should happen automatically, but in practice they need regular attention. We provide that attention so you don't have to wonder whether you're at risk.
Small problems waste your team's time Password resets, printer issues, slow computers, software questions. These problems seem minor individually, but they add up and interrupt work. Your team can contact us directly when something's not working, and we handle it so they can get back to their work.
Nobody's thinking about what comes next We track equipment age, plan for replacements, and give you advance notice when systems are approaching end of life. This lets you budget and schedule upgrades on your terms instead of reacting to unexpected failures. Long-term planning reduces surprises and keeps technology costs predictable.
How It Works
Most clients pay a flat monthly fee and reach out whenever they need help. When we start working together, we take time to understand your systems, document what you have, install monitoring tools, and set up a clear way for your team to contact us when they need support.
From there, we handle both the visible and invisible work. When someone has a problem, they call or email us. Most issues we can resolve remotely. For things that need an on-site visit, we schedule a time that works for you. Behind the scenes, we handle regular maintenance, apply updates, verify backups, and watch for warning signs, usually during off-hours so we stay out of your way.
You'll also hear from us proactively. If we see something that needs attention, if equipment is approaching end of life, or if there's a security concern, we bring it to your attention with clear recommendations. We manage the ongoing work so you can focus on your business.
What You Get
Every business is different, so we tailor the service to what you actually need. Generally, this includes ongoing system monitoring to catch problems early, direct support for your team when they have questions or issues, regular maintenance and security updates, backup verification, and proactive planning for equipment replacements and technology changes.
It also means accountability. You have someone responsible for keeping your technology working, someone who understands your systems, and someone your team can rely on. We talk through your situation, put together a plan that makes sense for your business, and give you a clear monthly cost. Routine support is included, so your team can reach out without worrying about surprise bills.
Getting Started
If you're interested in managed IT support, we start with a straightforward conversation about your business and what technology you're using. We'll look at your systems, identify anything that needs immediate attention, and talk through what makes sense for your situation.
From there, we'll put together a clear proposal that explains what's included and what it costs. No pressure, no complicated contracts. We want you to have the information you need to make the right decision for your business. If managed IT isn't the right fit, we'll tell you that too.
Interested in Managed IT?
Let's talk about your business and how AJM Computer Tech can help keep your technology running smoothly.