1. Check the print settings in the application. From the File
menu, select Print. Make sure the correct printer is specified in the
2. The next thing to determine is if you are printing to a
local printer or a network printer. Local printers are typically attached
to either the parallel (25-pin connector) or USB (flat connector) port on
your computer. If the printer is local, check that the printer cable is
firmly attached at both ends. If the printer is on the network, test your
network connection by trying to connect to the Web or retrieve your
e-mail. If this is successful, the connection is good and the source of
the problem is elsewhere.
3. Check that the printer is on and ready to print. Look for
warning lights or error messages such as "Out of Paper" or "Paper Jam".
4. Check that the ink or toner cartridge is securely inserted
and not empty. Try taking the toner cartridge out & re-inserting it.
5. Turn the printer off and on to clear its memory.
You can also recycle the power on the print server if your printer is
attached to one.
6. You need at least 2 MB of available space on your hard drive
to print a document. If you are printing large documents or if the
printer is shared with others, you might need as much as 10 MB of free
To determine the amount of free disk space on your computer:
- Double-click My Computer.
- Select the C: drive, and then select Properties from the File menu.
- If you don't have enough free space, delete unnecessary or old
7. If your document contains complex graphics or numerous
fonts, it is possible that your printer does not have enough memory to
print. Try printing a small, simple document. If it works, you will need
to add memory to the printer if you want to print complex documents.
Otherwise, try printing to a different printer with more memory.
8. Make sure that the printer is not paused
or configured to be used offline. Click the Start
button, go to Settings, then select Printers. Double-click the printer
icon. Click on the Printer menu and make sure that is no check mark
beside "Pause Printing" or "Use Printer Offline".
9. In the same window, see if there are documents waiting in
the queue. Try removing the first document and see if printing resumes.
10. Open the Printers folder (Start > Settings > Printers) and
select the printer you are using. Open the File menu and click
- If you are using NT, click the Scheduling tab. Click Print directly
to the printer.
- If you are using 95/98, click the Details tab. Click the Spool
Settings button. Click Print directly to the printer. Try printing
11. Select Properties from the File menu and click
"Print a Test
Page". You will be asked if it printed correctly. If it did not, say no
and the Windows Printing Troubleshooter will start. Follow the on-screen
12. If you still cannot print, try reinstalling the printer
driver. Open the Printers folder (Start > Settings > Printers), click on
the printer, and select Delete from the File menu. Reinstall the printer
by double-clicking the Add Printer wizard in the same window and
following on-screen directions. Note that to reinstall the printer
driver, you will need the original disks or CD that came with the
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